Terms of sale

PREAMBLE

 

This website is published by MAYURI, a simplified joint-stock company (Société par Actions Simplifiée) with a capital of €30,000, whose registered office is located at 229 rue Saint-Honoré, 75001 PARIS (France), registered with the Paris Trade and Companies Register under SIRET number 853 309 912 00022

 and intra-community VAT number FR32853309912.

The general terms and conditions of sale set out below define the rights and obligations of MAYURI and the buyer, hereinafter referred to as the "Customer".

All orders imply prior consultation and acceptance of the General terms and conditions of sale by the customer.

The general terms and conditions of sale are accessible at any time on our website and can be downloaded by clicking here.

Given the seasonal nature of our business, our product offers are valid while stocks last.

The mayuri.fr website reserves the right to change these conditions at any time, without prior notice.

Any changes will be mentioned in these general terms and conditions of sale.

  

CUSTOMERS

 

Only non-commercial individuals acting in the course of business are considered customers.

within the framework of their personal needs.

The customer declares that they have the legal capacity to enter into this contract, that is, they are of legal age and not under any legal or contractual guardianship, according to Article 1146 of the French Civil Code.

Customers must be at least 18 years old, or of legal age depending on the applicable country.

For minors, express written authorization from their parents is required.

The website customer must be a consumer, a natural person of legal age and capacity.

The customer is responsible for the accuracy of their personal information, particularly their contact details, so that their order can be delivered.

The customer must clearly identify themselves by creating a personal customer account where they must provide their identity details, namely: their surname, first name, address, and email address, which are provided to them. own.

Any legal entity wishing to purchase products from the website must first submit a written request to the following address: [email protected]

 

PRODUCTS

 

• If a product is unavailable, you can register by adding your email address to be notified as soon as the product is back in stock.

• Our jewelry is unique and handcrafted, sometimes including natural stones. Therefore, minor variations may exist between the photographs shown on the website and the piece of jewelry received.

• For rings, when a size is required, please refer to the ring sizer available for download on the website. The customer can also contact customer service for more information at the following address: [email protected] Each product has a detailed product sheet showing its main characteristics. The metal weight (silver, gold, platinum) indicated is valid for the average size of the item in question. Prices Prices shown on the website are expressed by default in euros, inclusive of all taxes (VAT), excluding shipping costs, which are defined in the "DELIVERY" section. The VAT included is the French VAT rate in effect on the day of the order. Products remain the property of MAYURI until full payment is received. Price

• Price Changes: MAYURI reserves the right to change its prices at any time without prior notice.

Products already ordered will be billed based on the prices in effect at the time your order was placed.

 

ORDERS

Ordering Process:

You can place an order on our website using the following process:

• Viewing Products and their Specifications
• Adding to Cart
• Adding Your Information
• Payment

The order is only registered after confirmation of the accuracy of the information provided.

We We will acknowledge receipt of your order by email to the email address you provided when confirming your order. If, through no fault of our own, the item you selected is unavailable, you will be notified as soon as possible. You can then modify your selection if you wish or cancel your order. MAYURI reserves the right to refuse an order for legitimate reasons as defined by regulations (dispute relating to a previous order, unusual customer request). Orders will be shipped the same day if they are registered before 10:00 AM. Beyond that, shipping will take place the following day.

 

PAYMENTS

Your order is registered for preparation as soon as the payment transaction is validated, regardless of the payment method chosen.

1.  By credit card via Shopify Payment: the amount of your order will then be debited within 7 days. The order registration date is the date of online payment. Credit card transactions are secured by the system.
2. By PayPal: the amount of your order will then be debited at the same time. The order registration date is the date of online payment.
3. By Apple Pay: the amount of your order will then be debited at the same time.
The order registration date is the date of online payment.
4. By Alma: You pay in 3 installments, which will be debited by Alma on the dates announced when you placed your order. In case of a return for refund, your first installment will be refunded by Alma and the other installments will be automatically canceled.
5. BitPay: For payment in cryptocurrency. The amount of your order is debited at the same time. The order registration date is the date of online payment. The refund is issued at the current fiat value, the amount taken into account being always the price of the product in EUR.
6. Bank transfer: Your order will only be validated when the Mayuri team receives the full amount of your order in our bank account. The bank transfer is made directly by the customer through their own banking interface. A confirmation message upon receipt of funds is sent to the customer as soon as the team confirms payment.

  

INVOICE

 

At the customer's request, the invoice for the purchase of Mayuri products can be sent to you by email to the email address provided by the customer in PDF format.

 

DELIVERIES

 

For all orders placed on our website, we will inform you in writing, at the email address you provided, of the order's progress. Order.

 

Delivery Location

Products are delivered to the delivery address indicated during the ordering process.

Before confirming your order, please double-check that the delivery address is correct.

Please note that MAYURI does not accept deliveries to P.O. boxes.

Please provide as much information as possible so the delivery driver can complete the delivery correctly: access code, apartment number, intercom, floor, etc.

 

Delivery Times

Orders will be shipped the same day (if it is a business day) if your order is registered before 4:00 AM.

Otherwise, shipping will take place the next business day.

From the day of shipment, your products will be delivered within 24-48 hours or more, depending on the delivery method selected.

  

Method of Delivery

• Colissimo with signature: Delivery within 48 hours. If you are not at the address you provided, the postman will either return the next day to the same address, or simply leave a delivery notice in your mailbox so you can collect your package at the address they indicated.

• Chronopost: Delivery within 24 hours from the date of your order shipment email.

 

Delivery Delay

We encourage you to regularly check your order status on the website (see My Orders) or by calling our customer service.

We are not responsible for delivery delays in cases of force majeure, weather conditions, strikes, or any other circumstances beyond our control that prevent the smooth processing of your order.

Delivery.

We will keep you informed of any shipping delays we become aware of.

If you order several products at the same time and only some of them are delayed, we may split the shipments.

In this case, we will inform you of the measures we intend to take before the delivery is initiated.

If the package appears damaged or tampered with, you must refuse it from the carrier and notify us of your refusal.

 

Observations on the delivery or delivered products

You must check the packages and products upon delivery.

For shipments requiring a signature, carefully check the contents of the package; otherwise, we cannot guarantee a refund for the products. damaged.

 

 

RETURNS

 

You have 30 days from the delivery date to return your jewelry.

Exchanges and replacements are not possible; you will need to place a new order online.

For a return, you must inform MAYURI customer service by email or phone of your decision before returning the products. You must state the reason for the return and then follow the return process. Your return request is only effective once MAYURI acknowledges receipt of your return request in writing. Return shipping and insurance costs are covered by MAYURI in mainland France, excluding "Guarantees". Return Process: Please note that it is important to keep everything, including the original cardboard packaging, when returning the package. All contents of the original packaging must be intact. This includes the jewelry box, its contents (insert, storage insert), and the jewelry piece(s) included in the original shipment. The same applies to any other cases, the polishing cloth in its plastic packaging, and the cotton pouch. 1. Indicate the reason for the return by email. 2. Once validated by MAYURI, follow the indicated return process.

3. Carefully pack the jewelry in the original box along with all the contents you received in the package.

4. Print the return label and affix the detachable portion to the package so that it is legible to the carrier. Also print the return slip to include in the package. 5. Close the box and drop off the package at your nearest post office. Upon receipt of the package, we will verify that the jewelry is in perfect condition and then acknowledge receipt. We will then refund the price corresponding to the value of the products no later than 14 days after the date on which the return was accepted by MAYURI. Therefore, incomplete, damaged, deformed, or soiled items will not be accepted under any circumstances. In particular, products with scratches, even minor ones, cannot be returned. Shipping fees (Chronopost and DHL) are non-refundable. If you selected the wrong size, the return procedure is the same as for any other return. Regarding returns of personalized products: Article L 121-20-2 of the French Consumer Code stipulates that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. However, we are committed to refunding you for clearly personalized products that do not match your order (defective or non-compliant).

All return packages should be shipped to the following address:

Giraphes Services
MAYURI
Returns Department
3 rue Michelet
94200 Ivry-sur-Seine

Please note that any return sent to our head office address in Paris instead of the address indicated above will be subject to a charge of €11.50.

Please note that no refunds or exchanges for :

Your return request is only effective once Mayuri acknowledges receipt of your return request in writing.

 

CORRECTION PERIOD

 

In accordance with the law, customers who are not satisfied with their order have a 14-day cancellation period after receiving the goods to request a refund.

The customer does not need to provide any specific reason to exercise their right of withdrawal.

Cancellation. Please contact MAYURI customer service at [email protected] to receive the cancellation form to complete. In the subject line, indicate: Cancellation for order ORDER_NUMBER.

This form must be returned by email and included in the return package.

 

REFUNDS AND CREDIT CREDIT

 

At MAYURI, we offer you two options after the return and verification of the product and its contents:

1. A refund within 14 days of receiving the package (subject to verification of the returned contents by the customer) to the payment method used for the purchase, or,
2. A credit note to be used within 6 months (subject to verification of the returned contents by the customer) from the date of receipt of your return package.

 

COMMERCIAL GUARANTEES

 

We guarantee all our silver and vermeil products for 1 year and our 9, 14, and 18-karat gold products for 2 years.

The guarantee period begins on the date of delivery.

Return shipping costs are not covered under this guarantee.

To use this guarantee, please contact MAYURI customer service by email at [email protected], indicating in the subject line: MAYURI GUARANTEE - Your order number.

This guarantee covers jewelry repairs such as clasp replacement, Broken chain or stones that need resetting.

This commercial warranty does not apply in the following cases:

• Abnormal or improper use, as well as defects resulting from misuse;
• Damage due to mishandling, misuse, abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes;
• In the event of abnormal maintenance or lack of maintenance and hygiene;
• In the event of normal wear and tear;
• Any work performed on the jewelry by any person not authorized by Customer Service, as well as any damage resulting from such work.

When the commercial warranties do not apply, MAYURI can provide you with a quote for product repair. Please contact MAYURI customer service to explain in detail the condition of the product and the necessary repairs.

The warranty can only be exercised once per product.

 

LEGAL GUARANTEES

 

MAYURI complies with current legislation regarding product non-conformity to the Contract and latent defects under the conditions stipulated in Articles 1641 to 1649 of the French Civil Code:

Article 1641 of the French Civil Code: The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price.

if he had known them.

Article 1644 of the civil code: In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or to keep the item and receive a partial refund.

Article 1648, paragraph 1 of the Civil Code: The action resulting from latent defects must be brought by the buyer within two years of discovering the defect.

Article L. 217-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision.

Article L. 217-5 of the Consumer Code: To conform to the contract, the goods must:

1° Be fit for the purpose for which goods of the same type are normally used and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - possess the qualities that a buyer may legitimately expect, given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling; 2° Or possess the characteristics defined by mutual agreement between the parties or be suitable for any specific purpose sought by the buyer, which the buyer has made known to the seller and which the seller has accepted. Article L217-9 of the Consumer Code: In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse to proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is required to proceed, unless impossible, according to the option not chosen by the buyer. the buyer.

Article L. 217-12 of the French Consumer Code: The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods.

To request the application of legal guarantees, please send us an email to the following address: [email protected], or call us at the following number: +33 1 87 20 00 06.

  

PERSONAL DATA

 

All information requested on the mayuri.fr website when placing an order or subscribing to the newsletter is as follows: first name, last name, address, email.

In addition, certain information will be collected during browsing on mayuri.fr via cookies (Connection cookies).

This personal information is used solely for the operation of the mayuri.fr website, to ensure better order tracking, improved services, and for advertising retargeting purposes. MAYURI undertakes not to provide this personal information to any third-party organization without the Client's prior consent.

The Client may at any time exercise their rights of access, rectification, and objection to the processing of personal data, in accordance with Articles 38, 39, and 40 of the French Data Protection Act (Loi Informatique et Libertés). To do so, please contact us at the following address: [email protected]

It is also possible to unsubscribe from the newsletter or our emails at any time. mailings.

 

 

RESPONSIBILITIES

 

MAYURI shall not be held liable for events preventing the proper execution of the contract that are attributable to the client, a third party to the contract, or a case of force majeure.

Furthermore, the information contained on the website may contain technical inaccuracies or errors in translation or typography, and www.mayuri.fr shall not be held responsible for them. MAYURI is not responsible for the use of other websites that clients may access via links on mayuri.fr.

If any condition is found to be illegal or is deemed invalid, this shall not invalidate the other conditions. conditions.

 

APPLICABLE LAW

 

Sales concluded with MAYURI via the website mayuri.fr are subject to French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing that, all disputes arising from this contract, concerning its validity, interpretation, performance, termination, consequences, and subsequent effects, will be submitted to the competent court attached to the registered office of the company MAYURI, in accordance with the rules of jurisdiction under common law.

 

INTELLECTUAL PROPERTY

 The company MAYURI owns the website www.mayuri.fr.

In addition to the graphic design, The texts, and more generally everything that makes up the website mayuri.fr, are the property of MAYURI or its suppliers. All other graphics appearing on the jewelry and the website www.mayuri.fr belong to MAYURI and may not be reproduced. Photos and diagrams representing the products may not be reproduced. All products, names, logos, trademarks, and titles used on this site are registered trademarks or registered names of their respective owners. It is also noted that all designs, models, and plans belong to MAYURI, which holds artistic property rights over all of its products. The Customer acknowledges that any infringement of the trademark, designs, models, or other graphics may be subject to criminal and/or civil penalties at the discretion of MAYURI. MAYURI.